We want you to be completely satisfied with your purchase. If your handmade product arrives damaged, please contact us within 14 days of receiving your order to arrange for a return or exchange.
To initiate a return, please email us at [email protected] with your order number and a description of the damage. We may require photos of the damaged product to process your request.
Once we receive your return request, we will provide you with instructions on how to return the item. Please note that the item must be returned in its original packaging.
Upon receiving the returned item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will issue a refund to your original method of payment or send you a replacement product.
Please note that shipping costs for returning the item are the responsibility of the customer, except in cases where the product was received damaged or defective.
If you have any questions about our return policy, please contact us at
[email protected]
+212663838139